SHIPPING POLICY

Thank you for shopping with Slug Lounger! We want to ensure that your shopping experience is as smooth and convenient as possible. Please take a moment to review our shipping policy.

1. Order Processing Time:

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving full payment. During Sale periods please note processing delays may apply, we do our very best to make sure this doesn’t happen however this can be out of our control.

2. Shipping Rates and Methods:

  • Shipping charges for your order will be calculated and displayed at checkout. We offer a variety of shipping methods, including standard and expedited options. The available shipping methods and their associated costs will be presented to you during the checkout process. We also offer Click & Collect at our Warehouse in Melbourne, Australia.

3. Estimated Delivery Time:

  • The estimated delivery time is dependent on the shipping method selected and the destination of the order. Please note that these are estimated delivery times and actual delivery may vary based on factors beyond our control, such as customs processing times, unforeseen delays, and peak shipping periods. We recomend checking the Australia Post website linked below to keep up to date on current shipping delays.
  • https://auspost.com.au/disruptions-and-updates

4. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website. If you do not receive an email with your shipping confirmation within 5 business days, please email us at help@sluglounger.com

5. International Shipping:

  • We offer international shipping to selected countries (Australia Post’s delivery network). International customers are responsible for any customs duties, taxes, or fees that may be incurred. Please be aware of your country's import regulations before placing an order.

6. Address Accuracy:

  • It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address before completing your purchase. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

7. Shipping Delays:

  • While we strive to deliver your orders on time, there may be occasional delays due to unforeseen circumstances. If there is a significant delay in the shipment of your order, we will notify you via email.

8. Missing or Damaged Items:

  • In the rare event that your order arrives with missing or damaged items, please contact our customer support team within 5 business days of receiving your order. We will work with you to resolve the issue promptly.

9. Shipping Restrictions:

  • Some items may be subject to shipping restrictions based on their size, weight, or destination. If your order is affected by such restrictions, we will contact you to discuss available options.

10. Shipping Rates

Australia

Flat Shipping Rate

$8 AUD Standard Shipping

Express Shipping Rate

$15 AUD Express Shipping

International

0kg - 1.39kg $25 AUD

1.4kg and up $35 AUD